1. About these terms
These Terms of Service govern your access to and use of the CTech Service Group website (the “Website”). In these terms, “CTECH,” “we,” “us,” and “our” refer to CTech Service Group. “You” refers to any visitor or person using the Website.
By using the Website, you agree to these terms. If you do not agree, please do not use the Website.
2. Website information and service requests
The Website provides information about appliance repair and maintenance services and may allow visitors to submit a service request. Submitting a request is an enquiry only. It does not create a confirmed appointment, guarantee that a technician is available, or establish a service contract.
Where a request is submitted, CTECH must contact you to discuss the issue, service area, availability, pricing and any appointment details. A booking is confirmed only when CTECH expressly confirms it with you.
3. Service availability and estimates
Services are subject to location, appliance type, technician availability, parts availability and other practical requirements. Website descriptions are general information and do not guarantee that a particular repair can be completed.
Any estimate, diagnosis, parts requirement, service fee, timing or warranty must be confirmed directly by CTECH. Do not treat information on the Website as a final quote or a guarantee of a particular result.
4. Your responsibilities
When contacting CTECH, you agree to provide information that is accurate and complete to the best of your knowledge, including your contact details, service address and a description of the appliance issue. You are responsible for ensuring that the service location can be safely accessed and for telling CTECH about relevant safety concerns or unusual conditions.
You must not misuse the Website, attempt to disrupt its operation, submit false or misleading requests, or use it for unlawful purposes.
5. Payments, cancellations and warranties
Any applicable service charges, diagnostic fees, payment arrangements, cancellation terms and workmanship or parts warranties will be explained and agreed with you separately before or during the service engagement, as applicable. Nothing on this Website creates a warranty or changes the terms of a separate written service agreement or manufacturer warranty.
6. Third-party websites and brands
The Website may link to third-party websites or display references to appliance manufacturers and brands for identification or service information. Those third parties operate independently. CTECH does not control or take responsibility for third-party websites, products, policies or content.
Any manufacturer name or logo is the property of its respective owner. A reference to a brand does not, by itself, mean that the manufacturer endorses every service offered by CTECH or that CTECH is an authorized provider for every brand.
7. Website content and intellectual property
Unless otherwise stated, the Website’s text, design, graphics and other content are owned by or used with permission by CTECH. You may view the Website for personal, non-commercial use. You may not copy, republish, modify, distribute or commercially exploit Website content without prior written permission, except where the law permits.
8. Disclaimers and limitation of liability
The Website is provided on an “as available” basis. We make reasonable efforts to keep information useful and current, but do not promise that the Website will always be available, error-free, secure or complete.
To the extent permitted by applicable law, CTECH is not liable for indirect, incidental, special or consequential loss arising from your use of, or inability to use, the Website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. These terms do not replace any rights you may have under applicable consumer protection laws.
9. Changes to these terms
We may update these terms as our Website or services change. The revised version will be posted on this page with an updated date. Your continued use of the Website after a change means you accept the revised terms, to the extent permitted by law.
10. Governing law and contact
These terms are intended to be interpreted in accordance with applicable laws governing CTECH’s operations and the services provided. Any mandatory consumer rights or legal requirements that apply in your location remain unaffected.
For questions about these terms or the Website, contact CTECH using the contact details shown on the Website.