1. Purpose of this notice
This notice provides additional information about CTech Service Group’ processing of personal information. It should be read together with our Privacy Policy. It is intended as a general customer-facing explanation, not a data processing agreement for business customers or vendors.
2. Who is responsible for the information
CTech Service Group determines why and how personal information is used for its own customer enquiries and service operations. Where CTECH uses a third-party provider to perform a specific task, that provider may process information on CTECH’s behalf or act under its own legal responsibilities, depending on the service and applicable law.
3. Categories of information
Depending on your interaction with CTECH, information may include identity and contact details, service and property address, appliance and repair details, appointment preferences, communications, and records needed to manage a customer relationship. Website hosting and security systems may also process limited technical information such as device, browser and server log details.
4. Processing purposes
- Responding to questions and service enquiries.
- Assessing service needs and determining whether a requested service can be offered.
- Scheduling, delivering and following up on repair or maintenance work.
- Maintaining customer, transaction and business records.
- Protecting the Website, preventing misuse and addressing technical issues.
- Meeting legal obligations and establishing, exercising or defending legal claims.
5. Legal basis and choices
Where applicable privacy law requires a legal basis, CTECH will rely on an appropriate basis for the relevant activity, which may include taking steps at your request before entering into a service arrangement, performing an agreement, complying with a legal obligation, pursuing legitimate business interests or obtaining consent where required. The basis depends on the specific processing and applicable law.
6. Service providers and disclosures
Information may be made available to providers supporting website hosting, communications, scheduling, information technology, payment or other business functions, where those providers are actually engaged and access is necessary. Information may also be disclosed to professional advisers, public authorities or other parties where required or permitted by law.
7. International processing
Some service providers may store or process information in locations outside Michigan or the United States. If CTECH uses providers that transfer personal information across borders, it should assess applicable legal requirements and use any required contractual or other safeguards.
8. Retention and security
Information is intended to be retained only for as long as needed for the relevant service, business record, legal or security purpose. CTECH should apply reasonable access controls and safeguards appropriate to the information handled. No security measure can guarantee absolute protection.
9. Individual requests
Subject to applicable law, individuals may be able to request access, correction, deletion, a copy of certain information, or limits on certain uses. Requests can be made using the contact details published on the Website. CTECH may need to verify the requester and may be unable to fulfil a request where a legal exception applies.
10. Current website form status
The online repair request form currently displayed on the Website is a front-end demonstration and does not send or store submitted information. Once a live form or customer management system is connected, CTECH should update this notice to identify the actual systems, service providers, retention periods and data flows used.
11. Contact and updates
For questions about data processing or to make a privacy request, contact CTECH using the contact details shown on the Website. This notice may be revised when CTECH’s operations, technology or legal obligations change.